WordPress support typically covers plugin and theme updates, security monitoring, performance optimisation, and bug fixes. At Yellowball, our support plans also include dedicated developer time each month and proactive reporting to ensure your site is always secure and up to date.
We Monitor Every Update
Our WordPress specialists stay ahead of every plugin, theme, and core update — ensuring nothing breaks and your site keeps running smoothly. From performance tweaks to security patches, we take care of it all.
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Proactive Protection & Optimisation
Maintenance isn’t just about fixing problems. We monitor uptime, patch vulnerabilities, and optimise site speed – keeping your site resilient and performing at its peak.
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Performance & Speed Optimisation
Regular checks ensure your site stays lightning-fast, improving both user experience and SEO rankings.
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Security & Malware Protection
We actively scan for vulnerabilities and block malicious attacks, keeping your site safe from hackers and data breaches.
Common symptoms we see:
We’ve audited hundreds of UK WordPress sites – and the issues are more common than most teams realise. So you’re not alone if any of this sounds familiar.
Sluggish page loads and backend speed
Slow websites frustrate users and harm engagement. Outdated WordPress installs often suffer from bloated code, unoptimised scripts, and legacy plugins that drag down both front-end performance and admin dashboard responsiveness.
Incompatibility between plugins and theme updates
When WordPress core, theme files, and plugins aren’t kept in sync, it’s a recipe for bugs and breakdowns. Features stop working, layouts distort, or worse – your entire site crashes without warning.
Gaps in security due to old code
Unpatched vulnerabilities are a magnet for hackers, bots, and malware. Many WordPress exploits target known issues in outdated versions, meaning without updates, your site could be wide open.
Dips in SEO and reduced visibility
Google penalises slow, error-prone sites. If you’ve seen a drop in traffic or rankings, technical issues like broken links, missing metadata, or failing Core Web Vitals may be to blame.
Health Check
A one-off audit, resulting in a full technical diagnosis.
£580
plus VAT
Based on a 4-hour scope of work / £145 per hour
Ideal if:
- You’ve inherited an old or unfamiliar site
- You suspect performance or security issues
- You want to scope support or improvement work accurately
What's included:
- A detailed report covering your WordPress core, theme setup, plugins, performance, and security
- Severity grading to identify what’s urgent vs. what can wait
- A clear, costed roadmap for fixes, so you know exactly what to prioritise
Care Plan
Ongoing, proactive maintenance of your website.
£290
plus VAT per month
Based on a 2-hour support retainer / £145 per hour
Ideal if:
- Your site requires consistent, ongoing monthly support
- You need a dedicated developer working on your site
- You're a marketing team or business leader seeking clarity, speed, and expert support
What's included:
- Proactive plugin and core updates
- Monthly maintenance, testing, and performance checks
- 2+ hours of dedicated developer time each month
- Transparent project workflow via Asana – you see everything we’re working on
London’s Leading
WordPress Agency
We are a London WordPress support agency, trusted to keep websites secure, fast, and performing at their best. Combining technical expertise with proactive monitoring and responsive care, we take the stress out of WordPress management. As a boutique team with big-agency experience, we focus on what matters most – keeping your site running smoothly and your business moving forward.
250+
Websites Delivered
100+
5-Star Reviews
92%
Client Retention
Our support process
Your WordPress support journey
A structured, seamless process designed for smooth support.
Submit
1
Hours
2
Secure
3
Maintain
4
Report
5
Simple Task Submission
We make requesting support effortless. Through our Asana system, you can log tasks, track progress, and communicate directly with our developers. This keeps every update, fix, and improvement visible from start to finish.
- Submit support tasks directly via Asana
- Dedicated task board keeps everything organised
- Real-time progress tracking for full transparency concept designed in Figma, with interactive prototyping
- Direct communication with the development team
Flexible Support Hours
Every website has unique demands, so we provide tailored support hours each month. Whether you need small fixes, bigger improvements, or ongoing development, your time allocation ensures we’re always working on what matters most.
- Monthly hours tailored to your package
- Use for fixes, development, or enhancements
- Additional hours available when needed
- Transparent tracking so you always know what’s been used
Security Updates
Staying secure and fast is critical for any WordPress site. We handle all updates, patches, and checks behind the scenes, ensuring your website remains protected, optimised, and running at peak performance.
- WordPress core, theme, and plugin updates
- Vulnerability monitoring and patching
- Speed and performance checks
- Bug fixes and refinements to enhance UX
Proactive Maintenance
Websites don’t stand still – so neither do we. Our proactive approach means urgent issues are prioritised, while your site continues to benefit from regular background maintenance to prevent problems before they happen.
- High-priority tasks moved to the top of the queue
- Regular maintenance even when no new tasks are logged
- Continuous plugin and security updates
- Peace of mind that your site is always protected
Clear Reporting
We believe support should be measurable. That’s why you’ll receive clear reports on the updates, fixes, and improvements completed each month – along with recommendations to keep your site secure, stable, and performing long term.
- Monthly reports on completed work
- Insights into site security and performance
- Loom videos directly from the development team
- Full visibility of how your hours are used
Meet the people
behind the pixels
Relax with our dedicated team of UK WordPress specialists – designers, developers, and support pros – working together to keep your website secure, seamless, and performing at its best.
Head of Design
David Groombridge
Head of SEO
Luci Wood
Head of Project Management
Karin Zoll
Senior UI/UX Designer
Dan Pearson
Senior Web Developer
Cameron Kinross
Our Wider Team
Plus a hand-picked team of designers, developers, SEO and PPC experts – all aligned to deliver performance across every touchpoint.
We’re proudly rated 5 stars by 100+ happy clients on with an average rating of 4.9
“ We were impressed and are delighted with the outcome! ”
Holly Sherwood • SHB Real Estate
“ Amazing customer service! I feel very reassured and relaxed. ”
Isabella McGuire Mayes • Ballet with Isabella
FAQs
Without regular updates and monitoring, WordPress websites can become slow, unstable, or vulnerable to security threats. A maintenance plan keeps your site fast, secure, and compliant with best practices – while freeing you from the stress of managing updates yourself.
Yes. Many WordPress speed issues come from bloated plugins, poor hosting, or unoptimised code. Our WordPress health checks and care plans are designed to identify the root causes of slow performance and implement fixes that dramatically improve loading times.
Our WordPress support packages start from £290/month, including proactive updates, monitoring, and dedicated developer time. We also offer one-off WordPress audits (Health Checks) from £399 for businesses that need a full technical diagnosis before deciding on ongoing care.
Absolutely. We specialise in WooCommerce and other ecommerce platforms built on WordPress. Our support ensures your store is fast, secure, and fully optimised for conversions — with proactive monitoring to prevent downtime or lost sales.
Yes. Search engines favour websites that are fast, secure, and error-free. By improving site speed, fixing technical errors, and maintaining SEO-critical elements, WordPress support directly improves your visibility in Google and other search engines.
Yes. If your WordPress site crashes, is hacked, or experiences a major issue, our team can step in quickly to stabilise and restore it. For ongoing peace of mind, our care plans are the best way to ensure issues are prevented before they occur.
Yes. We frequently take over the support and maintenance of WordPress sites built by other agencies or developers. Our onboarding process includes a full audit so we understand your site’s setup and can provide the best long-term support.