Template-based websites are restrictive — they’re built to suit general use, not your specific business needs. A custom site is designed and developed from the ground up to match your goals, user journeys and brand identity. It allows for full flexibility, better performance, and long-term scalability.

The timeline for delivering a bespoke website with Yellowball typically ranges from 12 to 16 weeks, depending on the scale and complexity of the project. This end-to-end process includes scoping and discovery, UX/UI design, engineering and development, thorough to testing, and finally, a seamless launch.

From day one, we wrap a dedicated project team around you, ensuring full oversight and seamless project management throughout the entire lifecycle. You’ll have clear communication, a transparent delivery plan and support every step of the way, from discovery to delivery, so there are no surprises and everything stays on track.

We primarily work with WordPress (fully custom themes), Laravel, and WooCommerce. We can also build headless or hybrid CMS setups depending on your requirements, and integrate with third-party systems and CRMs.

At Yellowball, we offer flexible, optional ongoing support and maintenance to keep your website running smoothly after launch. Our support process is fully integrated into ASANA, our project management tool, allowing you to independently submit development tasks to your dedicated board and communicate directly with our development team on each ticket.

Our expert team systematically addresses tickets in chronological order at the beginning of each month, carefully tracking the time spent on each task. You can choose to allocate a fixed number of hours for ongoing support each month, with the flexibility to add more hours if needed. Should you exceed your allocated hours, we’ll notify you and can either roll additional tasks into the next month or quote them separately, depending on your requirements and our capacity.

We also give you the option to prioritise tasks, so urgent issues can take precedence over routine maintenance. In months without specific requests, our development team proactively conducts regular updates, ensuring your site remains stable and secure with essential WordPress and plugin maintenance.

At Yellowball, we offer flexible, optional ongoing support and maintenance to keep your website running smoothly after launch. Our support process is fully integrated into ASANA, our project management tool, allowing you to independently submit development tasks to your dedicated board and communicate directly with our development team on each ticket.

Our expert team systematically addresses tickets in chronological order at the beginning of each month, carefully tracking the time spent on each task. You can choose to allocate a fixed number of hours for ongoing support each month, with the flexibility to add more hours if needed. Should you exceed your allocated hours, we’ll notify you and can either roll additional tasks into the next month or quote them separately, depending on your requirements and our capacity.

We also give you the option to prioritise tasks, so urgent issues can take precedence over routine maintenance. In months without specific requests, our development team proactively conducts regular updates, ensuring your site remains stable and secure with essential WordPress and plugin maintenance.

Your feedback plays a vital role in shaping a website that reflects your vision and business goals. Our highly collaborative process includes two key revision stages, where you’ll have the opportunity to provide input on both desktop and mobile designs for every core page and section of your site. Feedback is typically provided through Figma, allowing for easy collaboration and real-time updates.

Before we even reach the design phase, we conduct a thorough briefing and discovery stage to fully understand your brand, audience, and objectives. This ensures we have a solid foundation for the UX/UI design work.

You’ll be working with a dedicated team of specialists:

• Ameet Chohan, Head of Project Delivery: Ameet is your single point of contact, ensuring clear communication for all stakeholders. He’ll oversee the entire project, ensuring it’s delivered on time and within budget, leveraging his experience from over 100 web projects.
• David Groombridge, Head of Design: David will lead the creative process, working closely with our team of UX/UI designers to bring your vision to life. With a track record of hundreds of successful projects, he ensures your site is both visually stunning and highly functional.
• The Wider Team: Our talented Google-certified PPC and SEO specialists, UX/UI designers, and full-stack developers support every step of the process, delivering top-tier results.

At every step, we welcome your thoughts and ideas, ensuring that the final result is not only visually striking but perfectly aligned with your strategy and goals.

Absolutely. Whether it’s advanced filtering, booking functionality, CRM integrations, or gated content — we’ll scope it into your build from day one. Our process is collaborative and entirely tailored to your spec.

Yellowball combines bold creative design, technical expertise, and a results-focused approach. With 95+ five-star reviews and over 250 bespoke projects delivered, we’re trusted by businesses across industries to create websites that are not just beautiful but also high-performing. As a London-based boutique agency, we pride ourselves on offering the personalised service of a small team while delivering big results.

We design both desktop and mobile layouts side by side to ensure a truly cohesive user experience – regardless of device. While some clients prefer a mobile-first approach, we believe in designing for every screen from the outset. This ensures the UX feels intuitive, consistent, and aligned with your business objectives whether users are on mobile, tablet, or desktop. Our responsive design process is backed by real-time Figma prototyping and rigorous cross-device testing to deliver a site that performs beautifully – everywhere.

Signs you might need a new website include:

• Slow loading times and outdated design
• Poor mobile responsiveness
• Declining traffic or engagement metrics
• Inability to update or scale easily

A modern website is a vital tool for driving growth and staying competitive, especially in fast-paced markets like London. Yellowball specialises in transforming underperforming websites into high-impact digital assets.

Absolutely. As a London-based web design agency, we understand the challenges of operating in competitive sectors. Our bespoke solutions are tailored to your industry, combining cutting-edge design, robust performance, and SEO-friendly development to ensure your website not only attracts attention but converts visitors into customers.