WordPress support typically covers plugin and theme updates, security monitoring, performance optimisation, and bug fixes. At Yellowball, our support plans also include dedicated developer time each month and proactive reporting to ensure your site is always secure and up to date.
Expert WordPress
support
that delivers
Security, performance, and peace of mind – from a team you trust. Your WordPress site is valuable but vulnerable without regular support. That’s why we offer two flexible, results-driven options: a full technical diagnosis or ongoing proactive care.
PPC Team
Design Team
SEO Team
Developers
Health Check
A one-off audit, resulting in a full technical diagnosis.
£399
£435
Summer Offer
Valid until 15 December
Ideal if:
- You’ve inherited an old or unfamiliar site
- You suspect performance or security issues
- You want to scope support or improvement work accurately
What's included:
- A detailed report covering your WordPress core, theme setup, plugins, performance, and security
- Severity grading to identify what’s urgent vs. what can wait
- A clear, costed roadmap for fixes, so you know exactly what to prioritise
Ideal if:
- Your site requires consistent, ongoing monthly support
- You need a dedicated developer working on your site
- You're a marketing team or business leader seeking clarity, speed, and expert support
What's included:
- Proactive plugin and core updates
- Monthly maintenance, testing, and performance checks
- 2+ hours of dedicated developer time each month
- Transparent project workflow via Asana – you see everything we’re working on
Common symptoms we see:
We’ve audited hundreds of UK WordPress sites – and the issues are more common than most teams realise. So you’re not alone if any of this sounds familiar. Working with a specialist wordpress agency in London can make a measurable difference.
Sluggish page loads and backend speed
Slow websites frustrate users and harm engagement. Outdated WordPress installs often suffer from bloated code, unoptimised scripts, and legacy plugins that drag down both front-end performance and admin dashboard responsiveness.
Incompatibility between plugins and theme updates
When WordPress core, theme files, and plugins aren’t kept in sync, it’s a recipe for bugs and breakdowns. Features stop working, layouts distort, or worse – your entire site crashes without warning.
Gaps in security due to old code
Unpatched vulnerabilities are a magnet for hackers, bots, and malware. Many WordPress exploits target known issues in outdated versions, meaning without updates, your site could be wide open.
Dips in SEO and reduced visibility
Google penalises slow, error-prone sites. If you’ve seen a drop in traffic or rankings, technical issues like broken links, missing metadata, or failing Core Web Vitals may be to blame.
Meet the people
behind the pixels
Designers, developers, and strategists crafting seamless, high-performance WordPress websites that work as hard as you do.
Head of Design
David Groombridge
Head of SEO
Luci Wood
Head of Project Management
Karin Zoll
Senior UI/UX Designer
Dan Pearson
Senior Web Developer
Cameron Kinross
Our Wider Team
Plus a hand-picked team of designers, developers, SEO and PPC experts – all aligned to deliver performance across every touchpoint.
Rooted in London,
connected
worldwide
Rooted in London,
connected
worldwide
Why Yellowball? We don’t just build WordPress sites – we keep them at their best.
100 %
Five-Star Reviews
Rated 4.9 on Google and trusted by ambitious brands across the UK
92 %
Client Retention Rate
92% of our clients stay with us for three years or more.
250 +
WordPress Projects Delivered
From fast-turnaround builds to complex, scalable platforms
Choose the right support for you
Two flexible, results-driven options: a full technical diagnosis or ongoing proactive care.
We’re proudly rated 5 stars by 100+ happy clients on with an average rating of 4.9
“ We were impressed and are delighted with the outcome! ”
Holly Sherwood • SHB Real Estate
“ Amazing customer service! I feel very reassured and relaxed. ”
Isabella McGuire Mayes • Ballet with Isabella
FAQs
Without regular updates and monitoring, WordPress websites can become slow, unstable, or vulnerable to security threats. A maintenance plan keeps your site fast, secure, and compliant with best practices – while freeing you from the stress of managing updates yourself.
Yes. Many WordPress speed issues come from bloated plugins, poor hosting, or unoptimised code. Our WordPress health checks and care plans are designed to identify the root causes of slow performance and implement fixes that dramatically improve loading times.
Our WordPress support packages start from £290/month, including proactive updates, monitoring, and dedicated developer time. We also offer one-off WordPress audits (Health Checks) from £399 for businesses that need a full technical diagnosis before deciding on ongoing care.
Absolutely. We specialise in WooCommerce and other ecommerce platforms built on WordPress. Our support ensures your store is fast, secure, and fully optimised for conversions — with proactive monitoring to prevent downtime or lost sales.
Yes. Search engines favour websites that are fast, secure, and error-free. By improving site speed, fixing technical errors, and maintaining SEO-critical elements, WordPress support directly improves your visibility in Google and other search engines.
Yes. If your WordPress site crashes, is hacked, or experiences a major issue, our team can step in quickly to stabilise and restore it. For ongoing peace of mind, our care plans are the best way to ensure issues are prevented before they occur.
Yes. We frequently take over the support and maintenance of WordPress sites built by other agencies or developers. Our onboarding process includes a full audit so we understand your site’s setup and can provide the best long-term support.