How we work together
Our agreements & onboarding process
A transparent, seamless start to your project.
Partnering with Yellowball is simple, structured, and built on transparency from day one.
We’ve designed our onboarding process to be smooth and efficient, ensuring that everything is clear from the outset – so you can focus on results, not unnecessary complexity.
From the moment you choose to work with us, we provide a clear breakdown of the next steps, from initial conversations through to agreement, billing, and getting your project rolling. And because we believe in open, honest partnerships, all our terms are clearly outlined—so you always know what to expect.
How we onboard you
Step 1: Discovery Call
We begin by understanding your goals, challenges and vision of success. Whether it’s a website, SEO, PPC, or branding, we dive into your business to find the best way forward – usually with a co-founder.
Step 2: Proposal Prep & Presentation
Next, we present a tailored proposal detailing our recommended approach, timelines and investment. We walk you through every detail, answer your questions and introduce key team members.
Step 3: Agreement & Sign-Off
Once you’re ready, we send our Partnership Agreement via DocuSign for a seamless, paperless sign-off. Written in plain English, it’s clear, concise, and built for transparency – no hidden clauses, no legal jargon.
Step 4: Billing & Payment Setup
For recurring agreements, we onboard you via GoCardless for hassle-free payments. Fixed projects follow a gated payment structure tied to key milestones, ensuring payments align with progress and expectations.
Step 5: Project Kick-Off
With everything in place, we allocate your dedicated team, finalise the project roadmap, and get the ball rolling. Whether we’re designing, optimising, or launching your next campaign, we’re now officially in motion.
Our commitment to transparency
Contracts shouldn’t be a maze of legal jargon – at Yellowball, we keep them clear, fair, and transparent. Below is a breakdown of terms for each service, outlining deliverables, requirements and how we’ll work together – no grey areas, no surprises.